Privacy Policy
Last updated: 23 June 2025
Homecarelink (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our platform and services, in accordance with the Privacy Act 2020 (New Zealand).
By using our website and platform, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
homecarelink is an online platform that connects individuals or households (“Customers”) with independent service providers (“Providers”) who offer in-home services. We provide a secure environment for members to list, discover, and book services.
Access to service listings and user profiles is restricted to registered members only. Non-members cannot view listings or personal profiles.
2. What Personal Information We Collect
We may collect and hold personal information about you when you use our platform, including but not limited to:
- Identification Information: Name, contact details, residential address.
- Account Information: Username, password, membership status.
- Profile Information: Bio, skills, service history, service area, photo (if provided).
- Booking Information: Details of bookings made or received, communication history.
- Payment Information: Bank account or credit/debit card details, transaction history (processed securely through third-party payment providers).
- Usage Data: Device information, log data, IP address, browser type, operating system, referring URLs.
- Communication Data: Messages exchanged through the platform, enquiries or complaints submitted to us.
We only collect personal information that is necessary for the purposes of operating our platform and providing our services.
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you register, complete your profile, or communicate through the platform.
- Automatically through your use of our website (e.g., cookies, analytics).
- From third parties where you have given consent (e.g., identity verification providers or payment processors).
4. How We Use Your Personal Information
We may use your personal information for the following purposes:
- To verify your identity and allow you to register as a user.
- To create and manage your account and user profile.
- To facilitate the listing, booking, and provision of in-home services.
- To communicate with you about your account, bookings, or support queries.
- To process payments and manage financial transactions.
- To ensure compliance with our Terms of Use and legal obligations.
- To improve our platform, services, and user experience.
We will not use your personal information for any purpose that is not reasonably connected to these functions or that you would not reasonably expect.
5. Disclosure of Personal Information
We may disclose your personal information to:
- Other registered members (e.g., to facilitate a booking or service).
- Third-party service providers who assist us in operating the platform (e.g., hosting providers, payment processors, customer support tools).
- Our professional advisers, where necessary (e.g., lawyers, accountants).
- Government agencies or regulatory authorities, where required by law or where necessary to protect our legal rights or the safety of others.
We will not sell, rent, or lease your personal information to third parties.
6. Storage and Security
We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure. This includes physical, electronic, and procedural safeguards.
Your information is stored on secure servers located in New Zealand or in jurisdictions with comparable privacy protections. Where we use third-party providers, we ensure they meet acceptable privacy and data protection standards.
7. Access, Correction, and Deletion of Your Information
You have the right to:
- Access the personal information we hold about you;
- Request correction of any inaccuracies; and
- Request deletion of your personal information (subject to legal or contractual obligations that may require us to retain it).
To exercise these rights, please contact us using the contact details below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience, monitor platform usage, and deliver personalised content.
You can adjust your browser settings to refuse or limit cookies, but this may affect the functionality of the platform.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the content or privacy practices of those third parties. We encourage you to read their privacy policies before engaging with them.
10. Children and Minors
Our platform is intended for users aged 18 years or older. We do not knowingly collect personal information from individuals under 18. If we discover that we have inadvertently collected such information, we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with the “last updated” date. Continued use of the platform after changes are posted will be deemed acceptance of those changes.
12. Contact Us
If you have any questions, concerns, or requests relating to your personal information or this Privacy Policy, please contact us at:
Privacy Officer
homecarelink
Email: info@homecarelink.co.nz
This Privacy Policy is governed by the laws of New Zealand. Any disputes arising in relation to this policy will be subject to the exclusive jurisdiction of the New Zealand courts.